At Lightroom Creativity Store, we strive to ensure your satisfaction with our digital products, including Lightroom presets and other downloadable content. However, due to the nature of digital goods, there are specific guidelines regarding refunds and returns.
Eligibility for Refunds
- Non-Delivery of the Product:
If you do not receive the download link or encounter issues accessing your purchased product, please contact us using the contact page. We will assist you in resolving the issue or provide a replacement if necessary. - Corrupted File or Technical Issue:
If the file you download is corrupted or not functioning as intended, we will provide a replacement file or troubleshoot the issue. - Duplicate Purchase:
If you accidentally purchase the same product twice, please contact us within 14 days of the purchase, and we will issue a refund for the duplicate charge.
Non-Refundable Cases
- Change of Mind:
Due to the instant delivery nature of digital products, we cannot process refunds if you change your mind after the purchase. - Compatibility Issues:
It is your responsibility to ensure that the digital product is compatible with your device or software before purchasing. Compatibility information is provided on the product page. - Unauthorized Sharing or Use:
Refunds will not be granted if there is evidence of unauthorized sharing, distribution, or misuse of the product.
How to Request a Refund
To request a refund or report an issue, follow these steps:
- Contact Us with the subject line “Refund Request – [Product Name]”.
- Include your order number, the email used for the purchase, and a brief explanation of the issue.
- Attach any relevant screenshots or files to help us resolve your query.
We will review your request and respond within 3-5 business days.
Exchanges
If your issue is related to a corrupted file or technical issue, we will provide an exchange by sending you a functioning copy of the purchased product.
Contact Us
Use the following contact form.